Skip to main content

The healthcare leader of the future will need to identify and adapt to a new hospital business model to be successful.


1. Be an independent thinker. 
This is difficult in healthcare, where a longstanding business model may foster a "We've always done it that way" mindset from key stakeholders.

2. Focus on the customer. 
This is demanding. At any moment in time, the customer can be the patient, the physician, the payor or the regulator.

3. Be ready to lead change. 
Are you willing to change your business model? Beware — there are people in the organization who like the old business model and will not want to change. Do you have the support you need to persevere?

4. Be ready to motivate and inspire — be a servant leader. 
Some in the organization will be uncomfortable with this. Many managers, board members and physicians were taught to be “command and control” bosses, not leaders. Giving up control to empower hands-on caregivers seems counterintuitive to many 
managers.

5. Measure, measure, measure! 
Have a plan and set goals. Staffing ratios, productivity, denials, wait times, patient (customer) satisfaction, quality outcomes and market share are just a few metrics that managers must help establish and improve over time.

Comments

Post a Comment

Popular posts from this blog

With Great Power Comes Great Responsibility!

Not sure which type of leader you are? Here’s a hit list for these two types of leaders: Controlling Leaders: Tend to lead from a place of  position  (ex: “Because I’m the boss and I say so”) Relate to their teams from a position of authority Often intimidate or threaten their team to get them to comply with demands Cultivate a culture of survival and “just making it to Friday” mentality among their team Experience low productivity because their team is just doing what they have to in order to get by and keep their job. They aren’t inclined to do anything extra for these types of leaders Connecting Leaders: Lead from a place of  collaboration  and achieving success for the team, not just for themselves Foster a family-like culture Have a strong relationship with each of their team members Are trusted and respected by their team members, who are willing to go the extra mile for these types of leaders Tend to have teams who have a sense of belonging and purpose Where do you fall on that
Post a Comment
Read more